Job description
Description
Freeline Plumbing Services, Inc.
Capitol Heights, Maryland | Serving Prince George’s County and Washington, D.C.
You are an experienced service plumber who takes pride in solving problems, serving customers, and doing the job right. You have at least 5 years of service plumbing experience, hold an active Journeyman or Master Plumber license, and know how to use Service Titan.
You're also looking for a company that respects your time, supports your growth, and understands that a successful career should not come at the expense of your family or personal life
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At Freeline Plumbing, our belief is simple:
Our success is your success.
Requirements
You're the Technician We're Looking For If You:
• Have at least five years of professional service plumbing experience
• Hold an active Journeyman Plumber or Master Plumber license
• Have hands-on experience using Service Titan CRM
• Can confidently diagnose plumbing problems and present appropriate solutions
• Are comfortable preparing and explaining repair or replacement options
• Know how to build trust and help customers make informed decisions
• Can communicate professionally with residential and commercial customers
• Take clear jobsite photos and maintain accurate job documentation
• Follow company procedures, plumbing codes, and safety standards
• Maintain a clean, organized service vehicle and professional appearance
• Understand the importance of completing work efficiently and collecting payment onsite
• Are dependable, accountable, coachable, and motivated to improve
• Want to grow with a company - not simply complete calls and collect a paycheck
Why You'll Want to Join Freeline
We want you to have the tools, support, training, and opportunities necessary to build a successful and rewarding career. Our team members enjoy:
• Competitive hourly compensation with opportunities to increase earnings through performance
• Take-home company service vehicle for eligible technicians
• Company-provided tools, technology, and resources
• Consistent training and professional development
• Weekly plumbing, sales, and customer-service training
• Opportunities for career advancement into senior technician, lead technician, and service management positions
• A structured career-development path with clear performance expectations
• Support from the office and dispatch team throughout the workday
• Sales opportunities through memberships, upgrades, add-ons, and Good-Better-Best options
• Established customer base with residential and commercial service opportunities
• Organized Monday training sessions and team meetings
• A company culture built on Faith, Accountability, Integrity, Teamwork, Empathy, and Innovation
• A supportive environment where quality workmanship and customer service are recognized
• The opportunity to join an established plumbing company serving the community for more than 20 years
What You'll Do
As a Service Technician at Freeline Plumbing, you will:
• Diagnose, repair, replace, and maintain residential and commercial plumbing systems
• Complete common service calls involving drains, water heaters, fixtures, pumps, piping, pressure problems, leaks, and other plumbing concerns
• Perform thorough plumbing inspections and identify potential issues
• Provide customers with clear Good-Better-Best repair or replacement options
• Explain estimates, warranties, memberships, financing options, and available add-on services
• Complete approved work safely, professionally, and whenever possible, on the same day
• Create accurate estimates, invoices, notes, photos, and customer records in Service Titan
• Follow up on previously presented unsold estimates
• Communicate job status and recommendations to the office and dispatch team
• Deliver an outstanding customer experience on every call
• Represent Freeline Plumbing with professionalism, integrity, and empathy
What Success Looks Like
You arrive prepared, listen carefully to the customer, diagnose the entire problem, and explain your recommendations clearly. You do not pressure customers - you educate them and provide options.
You take ownership of every service call, document your work accurately in Service Titan, maintain high workmanship standards, and look for ethical opportunities to provide additional value. You welcome coaching because you want to become stronger technically, professionally, and financially.
Required Qualifications
• Minimum of five years of service plumbing experience
• Active Journeyman Plumber or Master Plumber license
• Previous Service Titan experience
• Valid driver's license and acceptable driving record
• Strong…